Follow up Email after Sales PitchAfter-sales follow-up email
There are 5 email logs to track when a clients does not respond.
Non-reactive customers can be headaches...so what should you do if you don't get an answer from a customer? If you send a first customer delivery survey, an offer, a deal, a draft agreement, or anything else where you have asked a customer to take actions, you must follow up if you do not receive feedback from them.
Our customers' most frequently asked e-mail script is pooled in one place and made available here free of cost. Just type your email below and we'll email it to you right away! For most companies, a common follow-up chain is 5-6 e-mails before you continue if you do not respond.
Register for a SAAS customer support or SAAS demonstration and don't reply to any of their follow-up e-mails and see what happens. It gives you an inkling of how stubborn you need to be and gives you a first-hand insight into the follow-up series. Now, when a firm that has no established relation with you is willing to pursue this many a time, it goes without saying that you should remain stubborn with potential customers with whom you have had some kind of real communication.
Well, the whole point of customers not responding to you is that they have other things. You will see below in an email conversation between me and a potential customer (who is now my customer) that they have several different motivations why they may not reply. Actually, I almost always follow a potential customer after the first interactions before they contact me.
That'?s what I expected it to be, and that's when I use my 5-step follow-up series. Suppose a potential customer got in touch with you. After answering your preliminary question about your proposed action, you put together a suggestion and sent it to them. You' ve got to go after this! The following are the stages I use to submit a suggestion and work with unreactive potential clients.
Our customers' most frequently asked e-mail script is pooled in one place and made available here free of cost. Just type your email below and we'll email it to you right away! Hello ( PROSPECT ), I have enclosed a suggestion that you can check. Do not hesitate to ask me your question about the parcels.
When I have not received a reply, I will email follow-up #1: Hi[PROSPECT] three working days after sending the suggestion; I wanted to follow up the suggestion I sent on [INSERT DATE SENT]. I' d like to make a call to talk all your issues over.
Please always email us with a call to trade. I assume in this email that they have issues, and I would like to raise these issues by making a phone call with them. In other cases, they will reply to the email with procedural issues. When I don't get anything, I'll be three or four day later with the follow-up email #2: Hi[NAME], Just floating this to the top of your in-box in case you have missed it.
Thank you, this e-mail gives you a kind impulse to reply. I opened a ribbon by asking them to make a call, and this email reminded them of that ribbon. I will often get some kind of answer from them at this point, but if I don't get anything from them, I now think that the whole thing will not work.
Meanwhile, the expiry date of my suggestion has expired and they have not responded. But I' m still going to the end of the follow-up series. After waiting a whole weeks, I sent the follow-up email #3 in the same email thread: After another fortnight, if I don't get any feedback, I'll complete the circle and get it out of my head by mailing a #4 follow-up email informing them that I've gone further and won't email them about this work: "I'm sorry:
Submitting this email will allow me to move on from any idea or plan I had for this prospective work. Keep in mind: You can get all these skripts plus 10 more skripts for free by typing your email address below. Here you will find a genuine e-mail conversation that shows how this works.
You will see that the potential customer did not answer until I followed them up with one of the above script. It'?s so usual that they don't react immediately, I always think I have to follow up. The first reply from the potential customer was the confirmation of receiving the suggestion.
Well, that was too early on a Friday night, so I didn't email it until Monday mornings ( January 11). I sent him the follow-up e-mail after 3 workingdays ( 14 January ) asking him to make a call. Here is the remainder of the email line after I've replied to some queries he had about the process:
He could have been accelerated if he had chosen to make the call with me, but he is a busy man and always responded to my e-mails later in the night after work. One thing you can do is get your follow-up sequences going. Expect not to listen to a potential customer the first run and the next run, when you are sending a suggestion to a customer and not listening back, you are prepared and know what to do next.
If so, please feel free to browse and select the email package below, modify it to meet your customers' needs, and connect it to your favorite email scripting application. All of these plus 10 more free downloadable skripts can be downloaded by typing your email address below. Let's listen to it in the commentaries below. Our customer email skripts bundles (worth $9) free through this links.