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Email Fraud GoDaddy
GoDaddy was my client's website host. We have a maintenance schedule for the website that contains fundamental safety functions such as back-ups and anti-malware checks. Yesterday evening around 21 o'clock PST she got the following e-mail: We have scanned your [customer's domainname ] web site hostname and marked it as known Malware.
Because of the adverse effects on our system, we have deleted the following virus from your files: It is recommended that you login to your host ing-account to check the following contents and delete them if necessary: If you need quick help, have a question or concern, please contact our 480.366 Hosted Safety Support group.
Thanks as always for your hostings! Thanks a lot, Copyright © 1999-2017 GoDaddy Operating Company, LLC. First, a cursory analysis shows that the fraudulent email does not have the same brand-name as a genuine GoDaddy email. Secondly, and more to the point, the fraud email does NOT refer to my customer's name or number, which any legitimate email from GoDaddy would do.
Below is a picture of my customer's email side by side with an email I got from GoDaddy about a buy of a GoDaddy name. Next, we need to investigate the allegedly suspect data contained in the email. When I logged into my client's host accounting, I looked for the file but couldn't find it on the servers.
Afterwards, I checked my client's website for the presence of viruses with several different utilities, among them Sucuri and Wordfence. You flagged her page as clear. Finally, I checked the telephone number given in the e-mail. 3501, which does not match GoDaddy's officially supported number: 480.505.8821. The majority of them will not think twice and call the number because they are afraid that their website is contaminated with badware.
If you call the number, the female voicemail will thank you for your call and ask you to type in your personal identification number (which you must use to help GoDaddy). However, if you pay close attention, you will find that GoDaddy is not mentioned at all in the film. To compare, I phoned the GoDaddy hotline.
There was a woman's vote thanking me for the call from GoDaddy and giving me several choices, among which the choice of a speech and technical team. Later she asked for my personal identification number and always referred to GoDaddy in the request. On the other hand, the fraud number immediately wanted my personal identification number and, if I continued, my bank account number.
Because of a virus scanner GoDaddy will NEVER ask for your credential number. These scams operate out of anxiety and a failure to pay enough heed to details. When you perform a Google sweep in the text of the fraud email, you'll find deceptive information on the GoDaddy boards and other groups about whether it's fraud or not.
Forums staff (including some who appear to represent GoDaddy) will tell you that the email is legit. I' m not sure whether these respondents a) just don't know about the fraud, b) don't look close enough to say it, or c) work for the fraudsters to disseminate the beliefs that the e-mails are legitim.
You should first check with your Web site admin before taking any actions regarding such e-mail. Even better, speak to your site admin about the safety precautions that apply to your site. This should at least cover scan of your software for viruses and periodic backup. Please do not hesitate to get in touch with us if you need help protecting your website against a hacker.