Godaddy SupportSupport for Godaddy
I was able to log in to my Dashboard for a few years and get a reply in the instant message to EVERY issue, EVERYDAYtime. At this point the ChAT is never available......
If I get less value for my servers, I pay the same amount. OH, BUT WHEN I PUT SOMETHING IN MY CART, THE CHAT BOX APPEARS IMMEDIATELY! WHEN IT COMES WITH MORE CASH, YOU CAN TALK! You will go off-line and bring luck if you see them on-line while logging in.
Unfortunately the chats are not available when I am signed in.
Delete GoDaddy ticketing and email support for phone and chat - WordPress Tavern
GoDaddy silently deleted the possibility a few weeks ago to send a troublesome ticketing or e-mail to get support. The GoDaddy Help twitter accounts confirmed this. The two support methodologies have been eliminated in favour of face-to-face and telephone support. When I contacted the GoDaddy press, I asked them why the option had been deleted and why they were no longer aware of the changes.
GoDaddy agent Nick Fuller said e-mails always end last in their customers' favorite help methods. Consumers enjoy the real-time support experiences. E-mails are not immediate and in fact many in the business also put an end to their e-mail services because less than half of the technical clients believe that their issue can be resolved via e-mail - it is a kind of signpost for the cartridge tapes.
What is a faster means of support, telephoning or chatting on the go? My aim was to find out which support methods are faster and whether the support staff will try to sell me with other support or not. Telephone support: Waiting on the telephone was only nine mins. At the same as telling me the date, he explained how I could find out the information myself using the GoDaddy front end.
Said they could extend it for me on the telephone or I could do it myself. He never tried to offer me web hosting service, matching my domains, during the call. Alive chat: At the same moment that I was calling GoDaddy, I was starting the chat sessions.
You can see in the picture below that I had to sit there for 35-minute. I waited 10 mins for the session and was able to solve my issue via telephone support. Finally, when I had the opportunity to talk to a technical support agent, I was able to review some of the issues described by Cook.
When I asked the reporter when my domains need to be updated. In a few moments they replied with the right response and said they could extend it for me or I could do it by hand. My chatsession was concluded after the customary welcome note. They never tried to offer me web hosting service that matched my domains during the meeting.
GoDaddy telephone support was a better way to get to know GoDaddy than chatting over the air. Due to the above issues, it is too simple to miss the chance to talk to a salesperson. Part of Cook submitting to GoDaddy and Plenty acknowledges that there's still a lot to do to enhance the game. Since today, we have added 20 people to our online support hotline to better address the general call center call center demand.
We are also extending the site to include support for our hosted site and working with our supplier of online tools to deliver voice alerts when a meeting is available. It' s good that GoDaddy has added more agents to meet the demands, because 30 min wait is not acceptable.
I used the HostGator and other services web site web chats and the waiting periods were generally less than 10mins. Usually I can get ahold of someone without waiting. Personally, I like to have my own conversation on the telephone rather than having my own conversation, because it is a more naturally occurring means of communicating.
It is also simpler to submit URLs over the web than over the telephone. I am happy, however, that every support methodology has not tried to sell me through extra items and service. At best, such a practise in a period of need is mucous. GoDaddy is certainly not to blame for abolishing e-mail and ticket-based support.
Seeing as their dates support the argument to get them off, it makes sence. GravityForms modified its default support tree in mid-2013 to allow the removal of fora. Support fora are very popular with me because they give me the chance to help myself, but they can become confusing for businesses. To learn more about recruiting support personnel for your WordPress franchise, read this article, which includes tips from some of the most popular WordPress professional publishers.
What is your favorite support approach? Questions, FAQ's, forums, e-mails or anything else?