Refund EnvatoEnvato refund
Find out more about our refund processing and how you can keep an eye on the progress of your enquiry. After I apply for a refund, what happens? What is the time it will take for my refund claim to be dealt with? What is the best way to keep up with the progress of my refund claim? Envato's part?
May I cancel my refund claim? What do I need to do to apply for a refund? After I apply for a refund, what happens? As soon as you have made a refund claim, the writer will check it and can call you for more information or try to solve your problem. Once your inquiry has been accepted, we will inform you.
We will then forward your inquiry to our help team for processing. Please note that after processing your refund, your right to use, retrieve and evaluate the product will be forfeited. When you purchase more than one for the same product, the evaluation will not be deleted until the last available product is returned.
In case the writer rejects your inquiry, we will inform you that it is now over. Now is the moment to start a quarrel with us if you do not agree with the ruling. Once your enquiry has been sent to the Envato Help Team, one of our Help Officers will contact you.
What is the time it will take for my refund claim to be dealt with? When your refund inquiry is sent to an originator, you should be prepared to get a reply within five workdays. Otherwise, you can "initiate a dispute", which means that you ask our help team to deal with it.
Once your refund claim has been accepted by the writer, it will be sent to the Envato Help team for review. What is the best way to keep up with the progress of my refund claim? When your inquiry has been sent to the writer, you will be sent a verification e-mail with a follow-up follow-up URL. It' important that you keep this hyperlink as you may need it to address a disagreement.
Track and Trace gives you instant rebate information wherever you can: Follow the process of your refund claim, communicate in private with the writer (i.e. this call is for you, the writer and only for Envato visible), file a claim. They can " bring forward a dispute" and ask us to review your refund claim.
Maybe you should bring up a beef if: According to our refund rules, your enquiry is accepted, but the writer has refused, and you have not got a reply from the writer within five working day. As soon as we have your inquiry, we will do so: Examine all issues, open a refund that was previously shut, if necessary, ask both you and the writer for more information to get a better picture of what's going on, check all information, If your issue concerns article assistance, try contacting the writer to get assistance.
See our article support policy for more information. If we try to get in touch with you to get more information, but don't get a reply within five working days, we' ll solve the conflict on the basis of the information we have. Envato's part? You are strongly advised to get in touch with the writer as soon as you have a problem with your article.
If the problem is outside the author's sphere of influence, your inquiry will be forwarded to our help team. While processing refund inquiries for articles bought on ThemeForest and CodeCanyon, the most common inquiries we get are the following: Kinds of queries that writers may get are: Article is defective, faulty or not as described, mispurchases, article assistance issues.
Reimbursements at markets other than ThemeForest and CodeCanyon will be sent directly to us. Here are our refund policy to help you get the most out of your order! May I cancel my refund claim? Go to your refund claim by following the links provided in your e-mail and give the writer a note to indicate that you wish to cancel your claim.
In that case, the writer will reject your inquiry. What do I need to do to apply for a refund? When you have a problem with your product, you can apply for a refund. Assuming your enquiry complies with our Envato Market Refund Rules, you can apply for a refund by following the guidelines under "Can I get a refund?