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Answers is the helpdesk application that Wix developed to support its 120 million people. Registration is fast and simple. Just type in a few pieces of information and you'll get a personalised hyperlink to your own Help Centre. A clearly arranged and easily readable graphical display is provided.
You will find the Article, Tickets, Call Centre and Insights index cards in the menu on the leftside the monitor. If you want to modify the appearance of your Help Centre, go to the Settings page. is the Knowledge Base. This is where you write your article, FAQ and tutorial and organise them into category and subcategory.
We have three kinds of article that you can build with the knowledgebase tool - article, feature requests and known problems. Make your stories come to life by embedding screenshots, video, bullets, Tutorials, and related linkages. Occasionally clients have queries or need assistance.
Wix Answers' ticket system can handle these queries via a number of different canals. Your first decision when creating your ticket is which channel you want to use. Choose from Help Center, Widgets, Mailboxes and Facebook. It is often the first point of contact for clients who need help.
Find or query your items in the knowledgebase and find the right answers. Otherwise, you can allow clients to get in touch with you via the Help Centre bottom line or by choosing "No" from the "Article Feedback" section. There are two ways to use the widget: to view context information or to directly connect with your clients.
With this convenient feature, you can keep track of customer inquiries by storing all your ticket in one place. An increasing number of clients are using online community services to engage businesses, and Wix Answers recognises this by enabling you to link your Facebook page. Connecting once, your clients can directly communicate with you via both wallposts and personal messaging.
Your entire mail is recorded in your ticket system. I think this is one of the greatest Wix Answers feature. Offer telephone support directly from your Help Centre with your own 1-800 numbers. As in a large centre, a call can be placed in the queue and forwarded to the most appropriate agents or planned for recall.
Configuring your call centre is simple - just insert your call forwarding, insert a new waiting line and adjust your callflow (IVR). The best part is that the call centre is fully embedded in your ticket system. Client analysis is an effective way to understand client behaviour, and Wix Answers provides this insight from within the helpdesk framework.
Based on these findings, I was able to pinpoint the top themes of my clients and the needs of my clients on the basis of the type of items they were looking for. Added functionality will be added to Wix Answers and one I found useful recently was the option to open ticket on customer name.
As a result, I was able to identify a problem that had occurred, but my clients had not contact me. Through my own initiative, I am hoping to resolve these challenges before they affect my clients. Wix' fundamental answering plans are free. You can upgrade to link your own domains, delete email adverts, work with your teams, and more.
I' ve been using Wix Answers for a few short months and found it simple to setup and use. Getting all my customer support ticketing, email and contact in one place really helps me organize myself and better service my people. This is something that makes my clients feel lucky - and brings them back again and again!